privacy policy

The Happy Tails Club, referred to as "we," "us," or "our," is committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your information. By using our website, products, or services, you agree to the terms of this policy.

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1. Information We Collect

a. Personal Information

We may collect personal information when you register, book services, or communicate with us. This may include:

• Your name, email, postal address, and phone number

• Payment information

• Information about your pets, such as name, breed, age, medical history, and behaviour notes

• Keys, access codes, or other property access details

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b. Non-Personal Information

We may automatically collect non-personal information such as IP addresses, browser type, or device information to help us improve our website and services.

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2. How We Use Your Information

• Providing Services: To safely and effectively provide pet care services.

• Communication: To send service updates, reminders, or notifications about your bookings. You may opt out of marketing communications at any time.

• Improving Services: Non-personal information may be used to analyse trends and improve our services and website functionality.

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3. Information Sharing and Disclosure

• Third-Party Service Providers: We may share information with trusted providers only to help deliver our services, such as veterinarians, payment processors, or pet insurance providers. These providers are contractually obligated to protect your information.

• Legal Compliance: We may disclose information if required by law, court order, or to protect the safety of pets or people.

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4. Cookies and Similar Technologies

We use cookies to improve website functionality and user experience. You can manage your cookie preferences in your browser settings.

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5. Security

We use industry-standard security measures to protect your data. While we strive to protect your information, no system can be guaranteed completely secure.

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6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at thehappytailsclub@outlook.com.

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7. Children's Privacy

Our services are not directed to individuals under 13. If a child has provided us with information without parental consent, please contact us to remove it.

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8. Changes to this Privacy Policy

We may update this policy at any time. Changes are effective upon posting, and the effective date will be revised accordingly. We encourage clients to review this policy periodically.

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9. Contact Information

a. If you have questions or concerns about this Privacy Policy, please contact us at thehappytailsclub@outlook.com. We are committed to addressing your inquiries promptly.

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10. Acknowledgement

By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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The Happy Tails Club

This policy is subject to change at the discretion of The Happy Tails Club. Last updated: 8/12/25